Frequently Asked Questions

We support almost all type of devices: Smart TV, Android Box, Firestick, Firecube, Apple TV, Mag Box, Formuler Z8, Nvidia Shield, Vu+ Enigma Box, Windows, MAC, iOS, Android, Android TV

Employing cutting-edge H.264 technology, our services ensure optimal compression and top-notch quality. The IPTV stream sizes typically hover around 8 Mbit. It's worth noting that when switching channels, the H.264 protocol may experience a temporary spike before displaying the picture. This underscores the importance of having a minimum internet connection speed of 16 Mbit, rising to 30 Mbit for HD channels.

You can pay for our plans using PayPal or a credit card. Once your payment is confirmed, you will receive an automated email containing your login credentials, including the MAG Portal, M3U URL, EPG URL, Username, Password, and Xtream URL. This serves as confirmation that your payment has been processed and your requested service has been activated. If you don’t see the email in your inbox, please check your “junk” or “spam” folder. We take every measure to ensure these emails are delivered successfully.

Each subscription is intended for use on a single device. If you wish to access our service on multiple devices, we recommend purchasing separate subscriptions for each to ensure a seamless viewing experience. We also offer a multiple connection subscription (up to 3 connections), please contact us directly for more information.

Customer satisfaction is our top priority. If you find our service unsatisfactory or not meeting your needs, you can request a refund. We offer a 7-day money-back guarantee to ensure you're confident in your choice. If you experience any issues with quality or freezing, simply contact support@teleplayiptv.com.

An Electronic Program Guide (EPG) is a digital menu that provides detailed schedules and information about TV programs, including live broadcasts and upcoming shows. It helps users easily navigate channels, view program details, and plan their viewing experience.

If you experience a pause while watching a channel, try switching to a different channel and then returning to the original one to see if it resumes playing. This interruption may be caused by a temporary transmission issue, causing the software to momentarily stop.

First, check your network connection, restart both your router and device, and try reconnecting. If your connection is stable, ensure your account isn’t being used on multiple devices simultaneously, as it not supports multi-device viewing. If you still facing issues, contact our support team.

Your subscription will be activated as soon as you receive your login credentials. While you may receive them immediately, there could be a slight delay. Be sure to check your “junk” or “spam” folder, as we take every step to ensure these emails are delivered. If you don’t see the email in your inbox, feel free to contact us via WhatsApp. If there’s a delay, there’s no need to worry—the email will reach you shortly.